Payment, Cancellation and Rescheduling Policy
1. Bookings made 15 days or more in advance
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if a client schedules an appointment 15 days or more before the appointment date, the Client has a statutory right to a 14-day cooling-off period. This 14-day statutory cooling-off period begins on the day the contract is concluded, which is defined as the exact date the booking is officially confirmed by the Practitioner, regardless of when the payment is subsequently made. The Client may cancel the booking for any reason within this 14-day window to receive a full refund of any fees paid. Once this 14-day statutory period has expired, any further cancellations or rescheduling will be strictly subject to the 72-hour cancellation policy.
2. Bookings made within 14 days of the appointment
If a Client schedules an appointment that takes place within 14 days of booking (including last-minute or same-day bookings), the Client is making an express request under the Consumer Contracts Regulations 2013 for the hypnotherapy service to begin within the statutory cancellation window. The Client acknowledges that once the session has commenced or been fully delivered, the statutory right to a refund is lost. If a Client cancels a short-notice booking with less than 72 hours' notice, the Client agrees to pay for the service preparation and reservation costs already incurred, which will equal the full session fee as permitted under the regulations.
3. General Cancellation and Rescheduling
Outside of the active statutory 14-day cooling-off period described above, a strict 72-hour cancellation policy applies to all appointments:
• With more than 72 hours' notice, the Client may reschedule the appointment or cancel for a full refund. Subject to point 5.7 of this Terms and Conditions.
• With less than 72 hours' notice, including same-day cancellations or no-shows, the full session fee is non-refundable. This covers the preparation work already completed and the lost opportunity to offer this dedicated time to another Client.
• Once a session has taken place, it is considered a completed service and is completely non-refundable.
4. Cancellations initiated by the Practice
The Practitioner reserves the right to cancel or reschedule appointments only under exceptional, unavoidable circumstances (such as illness, injury, or emergencies). In the rare event that the Practitioner must cancel a session, the Client will have the option to receive a full refund for that specific session or reschedule the appointment. The Practice will not provide financial compensation or reimbursement for any external costs or personal losses incurred by the Client (such as pre-booked travel expenses, hotel fees, or other arrangements) resulting from an unavoidable cancellation. By proceeding with payment and scheduling appointments, the Client is agreeing to these terms and conditions.
5. Lateness and No-Show
Clients are expected to arrive punctually for their scheduled appointments. If a Client is late, the session will still conclude at the originally agreed time and no discount or fee reduction will be provided for the lost time. If a Client is more than 20 minutes late, the appointment will be treated as a no-show and will be cancelled entirely. In these circumstances, the full session fee is entirely non-refundable to cover the reserved time and Practitioner’s preparation.
6. Appointment Rescheduling Limits
To ensure scheduling efficiency and maintain fair availability for all Clients, the Practice operates a limit on repeated calendar changes. If a Client reschedules or cancels their scheduled appointment slots more than two (2) times within a single treatment plan or package, the Practitioner reserves the right to decline further booking requests or bring the service agreement to a conclusion.
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